By Snowflk31 March 09, 2015
I purchased a PS Vita bundle for my son for Christmas. At first it was great, he was really having fun. About a week or so after he had been using it, he was sitting next to me and the screen just went blank. We tried powering it off and charging it, but still it didn't show anything on the screen. I contacted Custer service since there is a 3 yr warranty and after giving them all of the information repeatedly over the course of 2 weeks, they advised me to ship it back. I paid to have 2 day shipping on it and it took them about 3 weeks to receive it since they advised me that there was an error receiving it at the post office on their end.. Another 2 weeks go by and my son still has no Vita, and they have not advised me what was going on. Finally I received an email from them stating that it was not covered under warranty and they would be shipping the device back to me. I called customer service and asked for a supervisor. I spoke with one who stated that he wasn't completely sure what was wrong with it or how to fix it but knew it was not covered in the warranty. The warranty says that if something breaks in the vita that is not covered to fix it they would call you and see if you would like to pay the charges to fix it. I told this to the supervisor and he said he didn't know and that he could not do anything for me. I asked to speak with someone higher up who could help me with doing something and he refused and told me he had to go and hung up. I have never seen such a lack of concern from a customer service rep and I work in customer service. This company clearly does not stand behind their products and I urge everyone to buy their gaming consoles at your local stores. This company is clearly not looking to either fix the device or even refund me my $250.00... They offered no assistance at all. Do not buy from them... They are less expensive for some items but it's not worth it if they don't honor the warranty or try and help... They just want to take your money! I am very disappointed. And so is my son, I don't have the money to just go out and get him a new vita, it's not right. ...read more
By ironbutterfly85 March 03, 2013
I got a Nintendo 3DS for my niece from them as a Christmas gift. As a person who does not know anything about video games, the staff members helped me select the best item for her. They were so patient and knowledgeable! I will definitely get other things from them in the future. ...read more
By gamerguy September 22, 2012
My wife got me a new ps3 from here and it's the best gift ever. I'm in a physical line of work and nothing is better than sitting back and playing some games at the end of the day on the ps3 she got me. Rocks in a big way man ...read more
Buying a lens cleaning disk for a personal CD and DVD player is the best way to keep the device running properly. The disk has tiny brushes that clean the lens while the disk spins in the player. The disk can be used once a week or after the device starts skipping when it plays a CD or DVD. ...read more
Electronic waste contains a number of dangerous chemicals that pose a threat to human health and the environment. Instead of throwing them away, give electronics that can still be used to others or dispose of broken items by contacting responsible recycling companies. ...read more