I too can't believe the horrible reviews I'm reading. Hilton's is the only place in Whatcom County that I've found with shoes that will fit my awful feet and leave me with a smile when I'm done shopping. I've been shopping there for YEARS (like most Bellinghamsters), and not once have I had a negative experience or rude interaction! And I'm a nightmare--plantar fasciitis, bunions, wide width, high arch, the whole shebang! Beautiful, quality shoes, superb, friendly, & knowledgable service, and local and family-owned! Could a Hamster ask for more? There have been times when I just came in for a fit adjustment, not even looking to buy and have been treated respectfully and politely. I highly reccommend going to Hilton's if you need a good, quality, comfortable pair of shoes. ...read more

Wow, I really can't believe the negative reviews here. I have never bothered with writing reviews on sites like this, but I absolutely had to register and respond here. I have been shopping at Hiltons for about 20 years, and have NEVER had a bad experience. They carry a very wide range of very good quality shoes. You will pay much more than a discount outlet, for sure. But I have a pair of Dansko clogs from them and they are over 5 years old. Wat I love the most is they are not just "old lady orthopedic" looking (not that there's anything wrong with that and they do have those too), but many of the leading high-quality brands. The last two pairs I bought they even custom - stretched them for me to accommodate my lumpy foot. Don't believe what you read, though, go check them out for yourself. Oh, and I wear faded jeans and no jewelry. ...read more

After having a particular brand of shoes suggested by my orthopedic doc, I went to Hilton's (closest outlet) - What a frustrating, infuriating experience. How they are in business I will never know. I was prepared to buy 3 pairs of very expensive shoes - the owner was rude, pretentious, condescending and a jerk. I was prepared to spend about $1000 to help feet that are killing me. I walked out - I read other reviews to find I am not the first for sure. I had returned from a long flight, was tired and not dressed up, so he might not thought I was "good enough" to be a customer - I found another shop in Lynwood that carries the brand so I will try there. Hilton's selection is great, but what difference does it make. Don't bother. ...read more