By DWornock January 15, 2014
First, the staff lied to me. I asked for a written prescription. However, instead of giving me a written prescription the assistant said Medicare prescriptions must be sent electronically and when I pointed out that I don't have Medicare she loudly said "OBAMACARE!" then added, " Since January 1st all prescriptions must be sent electronically." That was a lie because I then asked the pharmacist if they accept written prescriptions and was told "Yes, I just got one" and held it up. The pharmacist also told me he never heard about Obamacare requiring electronically sent prescriptions and that he receives many written prescription. Regardless of their reasons for lying, I cannot recommend any doctor when you cannot trust the doctor or his staff to tell you the truth. Second, the staff was discourteous. The receipt only showed the $18 copayment, which makes me wonder what they are trying to hide, so I asked for a receipt showing the service and total charge. However, she got all hostile and went to the doctor. The doctor told me he doesn't know the charge because their contract with the insurance companies states they will accept whatever they allow. I thanked him and left. However, if that is true, the staff should have said that instead of getting all hostile. Third, the staff are vindictive. Even if my foregoing requests were unreasonable and makes me a jerk, there can be no excuse for the staff to retaliate in a manner that affects a patient's health. I went to the pharmacist the next day and they never called in the prescription. There is no question about it being the wrong drug store because I couldn't recall the name and she looked up the name and address. However, even if you believe that was just an oversight, there is no justification for their continued refusal to call in the prescription. The pharmacist said they would call the doctor for the prescription. After waiting almost an hour, I checked on the prescription. She said they were still waiting for it to be called in. The pharmacist was standing next to her and said, "I don't know why they couldn't tell me when I was on the phone with them but they said they would call it right in." I only live a few blocks away so I asked her to call when she received the description and gave her my phone number. However, they never call the prescription in. It has been hours and now since it is past 5 pm, certainly they will not call in today. ...read more
By txcowgirl June 04, 2012
This clinic has good physicians, but we have never known of such an inefficient office! Test results are NEVER related to you by them. We have learned to contact them, and even then I have left repeated messages, talked to the receptionist, etc., but it is an act of Congress to get an answer. Don't just assume, like we did, that everything must be okay since you have not heard from them. This is what we did, and no, everything was NOT okay. Also, repeated calls, from myself and my RX pharmacy resulted in no critically needed rx refill, which they had written. Finally, on the last of three pills, it took two in person visits to the clinic, with me in tears, for them to correct the mistake. Totally unacceptable! I'd say they need a new office manager or something, and NOW! ...read more
By Sam Adair April 24, 2011
This is a great place. Everyone treats you like family. Never been to a doctor that I felt cared as much as these guys. I got a fast appointment and even though they had a lot of people in the waiting room I got back to see the doctor in about 10 minutes. They were all on top of their game. Recommend them to anyone who wants great service and top notch medical care. I will definitely be back. ...read more
Liver doctors, also known as hepatologists, treat and help prevent diseases of the liver. Although patients with diagnosed disorders such as hepatitis, liver cancer and cirrhosis must seek the help of a liver doctor, healthy individuals with a family history of liver disease should consider ... ...read more
Most doctor offices are designed with the patient in mind. Most people get nervous and impatient while waiting for their appointment. Here are some good ideas for ways to furnish your office with a relaxing atmosphere and comfortable for the patients. ...read more