By MC October 25, 2010
The service at Hammond Security has gotten dramatically worse and especially this year. In particular the people being sent to service homes are younger with less experience and their ability to really do the job properly is questionable. Their lack of training does impact the way they are doing their job and customer service is very poor. Problems have included: 1) Asking us to service our own alarm box because they wanted to avoid the necessary service call. 2)Damage to house during service calls with no acknowledgment of what they had done. 3) Misrepresentation of facts and direct lying by an employee in charge of sensitive Credit Card information for reoccurring payments.. 4)Cutting corners by replacing equipment parts with completely mismatching components without even giving notice to home owner of their very noticeable errors. In general, I would say that the ongoing unsatisfactory and inconsistent service makes Hammond Security a very poor choice in protecting your home. ...read more
By David September 04, 2010
We got Hammond when we were renovating our new house. They had to come back many times in order to stay ahead of the construction. Everyone was on the ball, easy to work with and respectful of the "finished" and unfinished parts of the project. I love the central station operators - so nice. ...read more
By Anonymous May 24, 2010
terrible customer service ...read more
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Occupational Safety and Health Administration enforces health and safety regulations for the US. Violation of OSHA standards carry heavy fines and can close a business. Avoiding OSHA violations not only keep employees safe, but will save your company money and legal entanglements. ...read more