Worst service I have ever experienced with Radley Acura in Falls Church, VA. Dealer failed to fix the vehicle within the warranty period after three visits/attempts for Acura 2016 TLX (almost 15 hours waiting time in total). On my 3rd visit service manager was very rude and flipped out. He tried to convince me that the noise is normal. Which is NOT as they had tried to fix it three times and failed. He mentioned that he doesn’t get paid to fix my vehicle and asked me to solve my issue with Acura client services. I have this recorded. I asked to have the General manager call me which he did not. I communicated with Acura clients’ services who advised me to go to another dealership to correctly diagnose the issue. It seems that Radley does not have highly trained technicians. I will never recommend dealing with Radley Acura in “Falls Church” for services or sales. I will personally NOT purchase/lease an Acura car again.
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