I ordered a large apple tree at the end of March and it looked as if it were having a hard time right away, so I called and asked what to do and Moon Valley advised more watering, which I did faithfully. But...when the summer heat hit at the end of May, the tree started dying. I called again, and they advised to increase watering, but it still died. A few days past the 90-day warranty, I called and sent photos of a very dead tree, feeling sure that they wouldn't do anything for me. I spoke with Brett, and he offered to replace the tree! They will re-plant in September. Great customer service!

Excellent customer service. Service completed at the time they said it would be. Mechanic that did not give me the run around and sell me a bunch of stuff I did not need. Highly recommended.