When I picked up my car after having a very expensive complete brake replacement, the car battery was dead. They jumped it and I took the car. I had to take a trip. The car was dead when I got back. I took the car back to Dobbs only to be slapped with a $107.83 bill to replace the switch that turns off the brake lights under the brake pedal. It worked before I took it but was broken when I got it back. I feel that they broke it while making repairs. I am disgusted with their service tech - very dishonest about their causing this problem!! I will not use any Dobbs ever again, and I'll steer my family and friends away. ...read more

When i picked up my car after having a very expensive complete brake replacement, the car battery was dead. They jumped it and I took the car. I had to take a trip. The car was dead when I got back. I took the car back to Dobbs only to be slapped with a $107.83 bill to replace the switch that turns off the brake lights under the brake pedal. It worked before I took it but was broken when I got it back. I feel that they broke it while making repairs. I am disgusted with their service tech - very dishonest about their causing this problem!! I will not use any Dobbs ever again, and I'll steer my family and friends away. ...read more

I recently moved to Chesterfield and needed a state inspection for my 2008 Toyota RAV4. The manager asked if I wanted my oil changed for around $34.00 including checking all of the fluids and the tires and I said yes because it was convenient. An hour after I arrived at work , the manager called to inform me that my vehicle required a special synthetic oil and the price of the oil change would increase to $59.00. Previous to my encounter with Dobbs I had been taking my vehicle to the Toyota dealership in GA and AK and not once had they mentioned a synthetic oil. I questioned them however I was busy at work and agreed because manager stated that I would need to sign a waiver in order for them to put regular oil. He also said the synthetic oil was stated on the oil cap. The next day my car would hardly start. I did not trust Dobbs so I took it to a toyota dealership. I also called 3 dealerships and asked about the oil and they allsaid the same thing that a 2008 RAV4 did not require synthetic oil. I asked the dealership to check Dobbs oil change and other items. It seems that the tires were overinflated and some of the fluids were not topped off. and suspiciously I needed a battery the day after I was at Dobbs. I called Dobbs to let them know jhow dishonest they were. I would not recommend them and they are a minute from where I live. ...read more