This spa was very disappointing. The spa is ghetto and unprofessional, especially the front desk help. I had to deal with an ignorant tall girl with black hair at the front desk that had a very unprofessional attitude and she was rude about me having to fill out a form. The esthetician named Sammie was not articulate and rather dingy. I went in for a basic facial and she did not listen to what I wanted done. The staff is much better at About Faces. There needs to be a secret shopper to evaluate this location.They need new educated, professional staff. Messy waiting room. I am really upset with Red Door Spa. Do not know why anyone likes this location. I saw NO luxury here at all! I will be telling everyone about this location and to not go there. Horrible... ...read more

I super-duper-times-ten whole-heartedly recommend Neal's Mt. Vernon salon experience to anyone with a pulse and a smile. (if you're the type who wants to anonymously and quietly slip in and out for a haircut, this may not be the place for you...) New to Baltimore - after living two years in Paris - I read a very positive Citysearch review about Neal's from a woman who had also moved here from Paris. She loved Neal's and I figured if she did, I would too. From the moment I walked in for my first appointment, I felt whisked away backstage at a grand Broadway theatre. Walls were festooned with musical playbills, cabaret posters and photos of stars who came to life through their music playing in the salon and spa. Matching the personality of those stars, was the co-owner and my hairdresser, Neal himself. Star-like, but not full of himself, he was also eager to learn about me. As soon as he learned I'd lived in Paris, he even picked up his cell and called Judy, the woman whose review I had read, and set us up for a lunch! Not only did he make that introduction, he also made three Josephine Baker cds for me, and another kid's cd for my toddler daughter, Lulu! I practiced French with another kind-hearted stylist, Ed; set up a manicure with Neal's long-time partner and co-owner of the salon, Joe, and had a fabulous shampoo from Celeste. And, Oh, yes! Neal gave me a terrific shaped-up fresh cut and new color! I love it and I love the new friends I have found here in Baltimore. Thank you all! with love, g ...read more

Even though they were leaving for the day and had already shut down the computers, Neal still took my call to book an appointment for the following day. My appointment was today, and even though I didn't have a very good description of what I wanted, Neal knew exactly what I needed. This is the cut my hair has been longing for its entire life! Afterward, he even showed me a few simple updos I could do on my own and gave me hairpins to try them out on my own. ...read more

I was a new customer and my hair was about 1 inch all over, I went to get it buzzed (nothing fancy folks) and I was shocked that I cost almost 50$...first Neil was suppose to do my hair buit when I arrived I was passed off to Ed, who was amazing and awesome and fun to talk to . The girl at the counter was extremely rude during my check in and check out...then ..I was forced to get a shampoo that I didnt need, again 1 inch hair and I just came from the shower...then when I saw the bill..I was outraged...Get it together idiots... ...read more

After living in Paris for twenty years I returned to Baltimore. I was really accustomed to having my hair cut there, and like French bread you can get a good (if expensive) one almost everywhere. A friend suggested Neal's. I walked in and my life changed. After much discussion about my "French hair", Neal changed the color, cut and products I use. I have never looked back. I have to say that I cannot really do anything with my hair myself. Everything is in the cut. All I do is towel dry. Wash and wear hair. A woman who was sitting behind me at the theater commented on how good my hair looked. I love it! In addition, every time I go to Neal's I am assured of a warm welcome and laughing until I cry. The music is great especially when you and Neal sing along. I sometimes schedule haircuts and color just because I'm feeling low. I have recommended Neal's to all my friends and colleagues. No one who has gone has been disappointed. ...read more

I have always hated getting my hair cut because I never come out with what I want but whenever I go to neal's he knows exactly what he is doing and entertains you while he is doing it! Never been disappointed with his work and everyone is always super-friendly. Neal really takes pride in hair cutting and it shows in the haircut. It is a great break to just take some time for myself and relax and have plenty of laughs! ...read more

I was visiting from out of town, and went here for a formal hairdo on the recommendation of a friend who enjoys the sylists' personalities. While they certainly were personalities, three weeks, 2 hot oil treatments, 5 deep conditioning treatments later, my hair is still a crisp, damaged mess. I have never been so disappointed. ...read more

Neal's Spa/Salon made this Atlanta man feel totally at home. I came in for a single service but ended up with three. I could not resist spending time with such fantastic people. The skill level and attention to detail is second to none. What a shame Atlanta cannot boast such a Spa/Salon. Baltimore is LUCKY to have such an establishment. ...read more

I tried Neal's after recommendations, and I would never recommend receiving a haircut there. I had an important trip ahead of me, and I wished to have a fresh hair cut. After explaining the very simple men's haircut I wanted, I quickly received a military-style crew cut - entirely too short. As others commented, the atmosphere is jovial and friendly, but I am accustomed to more attention being addressed to a new client's hair than social antics. ...read more

The best product you can get, ...read more

I've been going to Neal's for quite awhile now. I go to Joe, who is Neal's partner. My hair can be a nightmare - very curly and thick. Joe knows exactly how to cut and style my hair and has even given me valuable tips/essons so I can recreate the look. He also has the patience of a Saint and never fails to answer any question I have, no matter how ridiculous they might be. They don't try to sell you products you don't need either. If you are not completely satisfied, they will happily correct whatever the issue is, at no additional cost...although, I've never had an issue! Three of my friends also go there, to different stylists and all are as pleased as I am. It can be quite a circus in there, with the different eclectic personalities, so be prepared to be entertained. Quiet it's not. ...read more

Not an "inexpensive" salon as some others have reviewed, my friend was charged over $300 for a highlight and cut and she looked terrible, but was told in a few weeks she would like it. The cut was sloppy, and it was a strange mix of three colors, she looked like a calico cat. I went in for a pedicure and was charged $65!!! Would not recommend this place to anyone I liked. ...read more

Take this from someone who is REALLY picky about hair: This salon is WONDERFUL. It's down-to-earth, unpretentious, and very artsy (with awesome posters and great music)! The staff is friendly and fun. If you're looking for "swanky", this isn't your spot. But who needs swanky and overpriced, when you can go to a place that caters to your hair needs at an affordable price and high comfort? Neal is great-- he listens to you and does EXACTLY what you request. You know how there are some stylists who only pretend to listen? Not Neal! He's also very funny and outgoing. You'll love his energy! Highly recommended and lots of fun! ...read more

I'm sort of neurotic about my hair. And I know I'm hard to please. I went to Neal for a body wave perm just to try it out. Not many people know how to perm Asian hair with non-traditional style and so far none of the stylists I encountered gave me the hair I wanted. First of all, Neal is a sweetheart, so the experience was quite fun. As for the perm he gave me, well as usual I thought it was too curly, because all I wanted was loose waves. But he reassured me that I would be happy after a few weeks. And Voila, it's been three weeks and I love the loose waves my hair has now, granted I did have to deep condition my hair constantly after the perm. But it does look good now. Plus Neal gave me two Josephine Baker CDs which I absolutely adore. Now how many stylists out there would give you music to bring home? The price wasn't bad either, it was actually the least pricy perm I've gotten in years. I highly recommend Neals. I can't wait to go back to get a trim in a couple months. ...read more

I love going to Neal's! I don't go often, simply because I'm not a salon/day spa kind of gal, but whenever I do, I always have a great experience. The staff is friendly and fun, the atmosphere is light hearted, and most importantly, they ... ...read more