By g2r September 29, 2012
I stopped by on a Friday morning for some help with my Blackberry. I was changing email servers and changing data plan. What I didn’t realize was that that was the day of the iPhone 5 roll-out and that people had been camping out all night to get one.Jonathan Flaherty, the manager, assisted me. It was chaos with all the people in the “world” purchasing new iPhones and needing them connected and setup. It took Jonathan several attempts to get logged into the system because of all the traffic, but he was persistent and before long he had made the adjustments to my account. I now had use of a different server and a new email address, thanks to Jonathan. He could have told me to come back when they weren’t so busy, but he personally took care of me and my Blackberry.Thank you Lawrence ATT ...read more
By mrich3 at Citysearch April 04, 2010
I felt that the sears online/instore coordination was very disorganized as well. I put a TV on layaway online and they said the entire time that my payments were going to the store. The layaway payment amount I was initially quoted was $100 less than what I saw when I logged in so I was told to call the store and they could adjust this. The store didn't even know I existed; they told my to call online customer service. After going back and forth and with no one from their apparently non- existant IT departmant ever called me back, I decided to purchase sears gift cards on credit as I didnt budget for the extra $100 every two weeks. Then when I went in to make my third payment the system gave me a confirmation from Paypal that my payment was accepted. Then due to a glitch on the Sears side of things- my payment didn't go through and they sent me an email saying that my layaway was cancelled. I then called to find out when I would get my money back, they said I needed to call the store. I then called the store and they said they had know knowledge that I had paid anything. I then made multiple calls to Sears CS, the store AND Sears Corporate and no one knew where my money was. They finally-over a week later- fixed the online payment system and put my layaway back online. I spoke with a sears online rep that suggested I pay it off and then the store would for sure have my money and I could request a refund at that time, but then offered me a discount if I continued to buy the TV from Sears. Well no discount was EVER given on a $1300.00 TV, so I am returning it today when I should be going to pick it up, and If I don't recieve my check in the next week or so I am going to call the police and stay at Sears until I recieve my money. I am not above fileing suit at this point because this has been the worst mishandling of a paying customer that I have ever experienced. ...read more
By Anonymous January 21, 2010
This company is very easy to work with and does the best to make the experience as pleasant as they can. Great company! ...read more
Many people choose to watch their favorite television shows and movies by streaming them over the Internet, but would prefer a larger screen or more comfort while watching. For this reason, some people have connected their PC to the television, allowing them to watch streaming video from the comfort o... ...read more
There are federal rules and regulations that must be followed pertaining to the use of electronics on airplanes. Certain electronics give up signals that interfere with the flight navigation system used to monitor the activity of airplanes. For this reason, it is best to know the rules before flying. ...read more
