Econo Lodge

The management here is greedy, rude and mean. My son was goig down to U of A for a college student orientation on May 26. We had his room booked at this place on May 25th. His car broke down in Phoenix on May 25th and we found out at 4:45 p.m. that the car would not be ready until late May 26 and U of A would not let him come to the orientation late. I called the hotel right away to change or cancel the reservation. They said it was after 4 p.m. so we would be charged for the room. I explained the emergency and they could care less. Finally they agreed to let me change the reservation to June 1 which was the next orientation date my son could request. I was told they would not charge my card for the May 25th night as we had rescheduled the date. On June 1 I called the hotel and they had no record of his reservation and even with the confirmation number they gave me could not find the record. I called the 800 number andfound out my credit card had been charged for May 25th!

The customer service at this hotel is terrible - do not ever stay here! My son was scheduled for a U of A student orientation for May 26. We reserved a room for him for May 25. The car broke down in Phoenix and we did not know until 4:45 p.m. on May 25 that it would not be ready until the next day. I called the hotel to change or cancel the reservation and they said because it was after 4:00 p.m. they could not do this without charging us. I explained the emergency situation, and we were only 45 minutes past the deadline, and they were very rude and did not care. They finally allowed me to change the reservation to June 1 and said they would not charge me the cancellation fee. On June 1 I called to check on the reservation and they had no record of it! I called the customer relations service 800 number and they showed that we had been charged the one night cancellation fee for May 25 even though I was told they would not! Called hotel back and they said too bad and charged me