In 1990, Best Messenger was born into a business sector in which quality service had apparently not yet been attempted. Two things allowedBest Messengerto instantly become the finest service available: the right tools, and the right strategy.The right tools were motorcycles. Motorcycle couriers can run circles around all other means of transport (even if some hot-shot bicyclecouriersdisagree). Unlike bicycles, motorcycles can go anywhere, and they can carry larger loads. In the suburbs, motorcycles used the HOV lanes to make rush hour deadlines otherwise considered unthinkable.The right strategy was focus. While othercouriercompanies had worked to build sprawling, region-wide networks of customers,Best Messengerbuilt an exclusive network in the Downtown DC business community, with most customers located very near each other.The region-wide business model was based on the belief that preventing “deadhead” trips would bring in more income.TheBest Messengermodel was based on the belief that providing extraordinary service to a smaller number of clients would result in a superior company that would eventually grow to bring in more income.The gambit paid off.Best Messengerimmediately distinguished itself as the finest service provider in the business, and years of steady growth followed. But there were other benefits, as well.Best Messengerstaff benefited from reduced stress, and the absence of complaining clients. While other companies spent every afternoon fielding complaints and explaining late deliveries,Best Messenger’s staff spent that time serving customers, efficiently dispatching drivers, and ensuring total satisfaction. While othercouriercompanies’ dispatch rooms looked like madhouses during rush hour, our dispatchers were calm and relaxed. While others’courierswere abused by management and resented by irritated customers, ours were appreciated by clients and treated fairly by management, who did not run them all over town to fix problems, and then deduct money from their paychecks when clients complained about late deliveries.Naming a company in a competitive market “Best” was, perhaps, a bold move. But there was no fear that, even years in the future, anyone could provide better service and make a joke of theBest Messenger name. No one else can provide better service because doing so is virtually impossible.What about prices? Doesn’t better service mean higher costs, even for those clients who don’t need better service?No. Doing our jobs better does not cost more money; in fact, by working better, faster, and more efficiently, we make more money for the same amount of work. So the best service in town often costs no more, or even less, than service of much lower quality.Since onlyBest Messengerprovides full pricing information on a password-free site, and because our competitors guard their prices as if they were trade secrets, we have had much difficulty in comparing our rates with those of other organizations. Generally, though, we have found that our prices are very often lower than others’. Not only are many delivery costs lower, but surcharges for things like expedited service or rush hour service are often much lower. For instance, while most organizations charge 100% for rush and rush hour deliveries, our surcharge for such upgrades is just 50%. And when others were charging fuel surcharges in the face of rapidly rising gas prices, we were amazed to see that this surcharge was often applied even to deliveries made by bicycle couriers.By using the best tools for the job, and a strategy that assured consistently excellent service,Best Messengerhas been, for more than twenty years, the best service, the best value, and thecourierthat brings more peace of mind to customers than any other service in the DC Metropolitan area.Next week, we plan to discuss whycouriersmight be right for you, even if you have never usedcouriersbefore, never thought of using them, or if you don’t have much money to spare. With prices for one-hour Washington DC courier services starting at just $7.00, you might ask yourself why you don’t usecouriers, and if now is not the time to start, which you might do by taking a look at the Best Messenger website,www.bestmessenger.net.
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