By JosephASears February 11, 2014
Hands down the best and most professional cleaning job I have ever seen. Trembley is amazing after cleaning my old carpets,it now smells, feels and looks amazing. Like brand new! I'm going to begin doing calling them every six months because not only is it amazing, thorough and affordable but they are fast and professional. ...read more
By Payless Disposal November 13, 2013
You are a very professional group obviously. Thanks,\n\nPDI ...read more
By Bountiful Basket (www.thebountifulbasket.com) September 30, 2012
Thank you for accepting www.thebountifulbasket.com as one of your business connections. The Bountiful Basket provides custom gift baskets and corporate gifts for all occasions. Check out our themed kids and teen gift baskets for birthday and get well. ...read more
For many companies,outsourcing technical supportoffers a cost-efficient way to assist customers. Unfortunately, this same general impression is what goaded many users to fall victim to a recent scam. The result: thousands of damaged computers across different countries. With such fraudulent activities spreading in different countries, it's crucial to know how you can protect yourself, and your computer (and the sensitive data stored within it) from malicious activities who operate tech support scams. One tech support scam, thousands of victims The Federal Trade Commission (FTC), in partnership with regulators from several other countries,announcedthe suppression of one of the biggest tech support scams in the world earlier this month. The scam’s victims mostly came from six English-speaking countries: the US, the UK, Australia, Ireland, Canada, and New Zealand. Investigators believed that the scam usedtechnical support outsourcedmostly to call representatives from India. Victims reported receiving calls informing them that their computer contained harmful viruses. These representatives identified themselves as employees from Google, Microsoft, and other prominent companies, and claimed that only they could remove the viruses for a certain fee. In order to "help," they would request remote access to the victim’s computer, and would then proceed to install damaging malware while pilfering money from the latter’s credit card. The FTC reported that it has received around2,400 complaints from the US; the exact count of victims from other parts of the world is currently unknown. How can you arm yourself from these scams? Given this mode of operations, there are a few things you have to remember to protect yourself from the scam: Technical support agents do not call you; you call them.Legitimate tech support representatives have no way of knowing that your computer has viruses or that its cursor is not moving unless you inform them, not even if they came from Google or Microsoft. Do not approve any request for remote access.Outsourced technical supportrepresentatives can help guide you isolate tech problems, and give you instructions on what to do in order to have your device up and running. They, however, will not ask you to let them control your computer from wherever they are. Do not give away your credit card details.If the specific product is still under warranty, there may not be any need to pay for every service or replacement parts. Otherwise, these fake representatives may ask for your credit card details to process the payment for repairs, without you knowing that they are stealing more than the supposed amount they indicated. Terminate the call at the first sign of a scam.If the scamming tech representative manages to get as far as installing the malware, put down the phone and uninstall the program as soon as you can. There are other variations to the scam. In other cases, the perpetrators fool their victims by posting their number in one of Google’s listings under titles like “Help.” Others post online ads then promise the removal of viruses and malwares. The ad comes with a download link that automatically installs a program, which will then “scan” the PC and come up with fake detection results. In both cases, the victims may receive calls fromoutsourced technical supportagents as in the first example. Given these, you should remember that: Not everything listed in Google is reliable. You must know how to determine which numbers are real and which ones are merely uploaded by scammers out to exploit your privacy. If you need to contact companies, it's best to directly go to the company’s website and look for the hotline number there. Not all ads on the Internet are reliable. As mentioned, scammers also use online ads as part of their fraudulent activities. Some of these ads come with fake reviews and features, so you must know how to differentiate programs that offer genuine results from those that can ruin your computers. Even with the FTC’s announcements, the scam itself may not have died out completely. It may have spiraled into an entirely different strain or variation. As such, everyone must do their best to fight off the malaise that these fraudulent activities bring. ...read more
By Open Acess BPO October 31, 2013
Like in any business sector, time definitely is gold intelemarketing call centers.After being used by anyone from purported sages to many job applicants and for anything from inspirational speeches to random quips, the saying has gone beyond being a cliché. However, it remains true one way or another especially in the daily grind of contact centers where making an outbound call at the right time is one of the surest ways to hit gold. So when is this “golden” time, you ask? It depends on the customer and the day you are making the call. For individual consumers If you were a customer, when would be the right time to call you? You would most likely answer, “When I’m free.” The next question would most probably be,"When will you be available?” As atelemarketing call centeragent, the best way to determine the answer to these questions is to put yourself in your customers’ shoes and consider when you would least hate receiving a call from a stranger. You wouldn’t want to disturb your customers while they are at work, out shopping, or enjoying some private time with their loved ones. You’d most likely ruin their day—and yours, too—if you do. The best time to call is commonly between 6:00 to 7:30 PM when people are just getting home from work and when major television attractions have yet to start. This time period means that customers will have done most of the activities that precede dinner like picking up the kids from school or traveling home. For businesses Conversations that involve business matters can entail plenty of hard talk about topics likeaverage sales pricesgoods receipt notes, and return on investment strategies, as well as other terms that the average individual will be hard-pressed to understand, let alone use. In any case, a conversation between atelemarketing call centeragent and the client should involve clear minds and plenty of patience. Put these into consideration after putting yourself in your customers’ shoes. It would also be ideal to opt for morning calls over afternoon ones as people tend to have fresher perspectives and are more open-minded before they go to work. In the afternoon, they tend to be in the process of rushing their tasks so they might not be patient enough for a chat, especially if it’s lengthy and business-related. But if you must call late during the day, do so between 5:30 and 7:00 PM and between 8:45 and 9:00 PM when executives have most likely ended their meetings. Some additional tips The best thing to do here is to ask your customers for the best time for them to receive a call, and promptly set an appointment. Suppose your customer told you to contact them the next day at 7:00 PM, you should do so by all means. Not only will they be more open to negotiations, they would trust your company more for being prompt and true to your word. Try not to call during popular sporting events like the NBA and the NFL championship play-offs. Imagine: if your team lost and atelemarketing call centeragent suddenly calls to offer you a newspaper subscription. Do not be surprised if your conversations suddenly turn sour and your offers are immediately rejected. Do not call consumers on Sundays as they may have reservations about taking calls during this day due to religious and social reasons. Similarly, it is not advisable to contact them after 8:00 PM either, as they are most likely tucking their kids to bed around this time. A ringing telephone may disturb the kids’ sleep. The success rate of telemarketing calls leans on many factors: customers’ mood, events, and even the weather. In any case, catching that sweet spot on the clock can decide whether you will end up with an interested or an irate customer. ...read more
By Open Acess BPO October 22, 2013
Start planning now for your holiday gifts- Don't make the mistake of leaving out your favorite clients, employees and vendors! Let everyone know you appreciate the past year of success and look forward to the coming year of doing business with them! ...read more
By KL&P Marketing September 05, 2007
Small businesses can benefit from accepting credit cards. Credit card processing companies now recognize that you may need to take a credit card while away from your office and have made that easy to do with your phone. Credit card machines come in a number of sizes, and small businesses have a variet... ...read more
Making a living from home offers independence and unlimited potential. To improve a home business strategy, explore the areas of your business that might benefit from a change. Home office organization, marketing strategies or communication with clients may be areas in need of improvement. ...read more