First Class Tours

I was invited on a private casino tour by a friend. All the people didn't show up. They was lacking ONLY three people, and First Class canceled the trip and kept the sponsor $400. We all had to get of the bus, most people still wanted to go, so we went inside to make reservations, and they didn't even offer a discount. Very, Very Rude customer service by cashiers and manager. If we let them treat us that way, nothing will change. DONT go to First Class, maybe their customer service will change. Name should be changed to" No Class Caisno Tours". Try Casino Express, Very Nice people and understanding.

This company is very strict with keeping on schedule. They let us know that we had to be checked in by 15 minutes before the leave time. We were 5 minutes late and they gave away our seats. The next time we scheduled, we arrived 30 minutes ahead of time and there was no problem. They keep their word. This is a popular trip and people are waiting in line to get on. Our bus was running late because of the weather, so the driver adjusted the leave time from the casino so that we would get our full 5 hours there. We make this trip at least 4 times a year now.

I recently travelled on a First Class Toursbus. Being handicapped, I was a little apprehensive. but everything went great! The ride was smooth. The driver was gracious and accommadating to my condition. The slot machines could have been a little friendlier, but my group and I had a ball. I would recommend this bus company very A++++++!