Eye & Ear Sales & Service

I just do not believe this place has the audacity
to be in operation. I have been a client since 1984 and have never been so demoralized and felt so cheated as I have during my last visit in mid March of this year, I had requested a morning appointment, since I work in downtown PIttsburgh. I was told that the earliest apointment that I could get would be in late April. I took that appointment. I told the associate that that I had been a customer for over 25 years. I was informed by this person that my file had been lost so there was no record of my existance as a customer. Upon my visit I was really surprised at the dank and dirty entry into the shop. I signed in for a new supply of contact lenses. I was asked to wait and the doctor would be with me shortly. Later, after I had been seen by the doctor, I was again asked to wait as they prepared the fitting room. After my fitting I was escorted to another room where the associate told me that a years supply of contacts would be $269.00+ and that I must pay a fitting fee of $60.00, outrageous. I paid the fee and left the building. I was contacted three weeks later and was told, my lenses were in. The next visit was more appalling than the last. I waited over a half hour and was told that they were short handed today and that is why I had to wait (do you think I would have gotten a phone call telling me this...no). Other clients entered the store and they were taken before me! When I got home that day I logged onto a contact lens website and purchased a year supply of lenses for $45.00 with a reduction of shipping and handling. Caveat Emptor....

I don't know what happened to this company. Ten years ago they gave great service at a fair price, now I just can't recommend them in good conscience. Bad service, extremely pricey. Staff doesn't seem to know that they are doing. I think they need to rethink why they're in business, show courtesy and train their staff in customer service. They charged me for my contact lens up front. I didn't recieve them for over a month. They said they would send them to me. They didn't! The recipt they gave me didn't reflect the real amount that I paid, and the list goes on.......I finally went and picked up my lens today. No professionalism....NONE
Stay Away!

I had a great experience each time I went into the office. Everytime I telephoned I had the worst service. They are rushing you off the phone and will not answer any questions. I have been in there and it is not soo.... busy that they do not have the time to be curtious and listen for a minute. They really should reevaluate who they allow to answer the telephone.