Big O Tires

My husband and I usually took our business to the other Big O in Placerville, on Placerville Drive - for many years--The man Ray, that we usually dealt with was not going to be there for about a year. He is serving our country in Iraq. We went to buy some more tires there and two of the men acted as though we were interupting them and it took a long, long time for them to even check on tires for our pick up - -that we had purchased tires there before. After a long, long wait, my husband said that we were just not interested and the price quote wads ridiculous. We left..... After a week or so, we dicided to call down at the Big O Tires in Cameron Park. The man that I spoke to was Geoff. He was so cheerful on the phone and said, Come On Down!!! So we did!!! What a difference ----We walked in, greeted with a smile from Geoff and within about 15 minutes, we were out the door - - I mean, what service, and a great price to!!! Everyone there was great. We told him that we would be back again, because we have 3 vehicles and we will never go back to the other Big O --- Thank you Geoff - - You truly know what customer service is all about!!!!\t\nThe 'Brian's'

Recently my husband and myself were in need of an oil change and a new set of tires. We had heard of the wonderful service @ Big O Tires in Cameron Park, CA. It is a bit of a drive for us living in Elk Grove, CA but well worth it. They were friendly & courteous. Dennis the manager and Geoff the assistant manager we so professional and took care of us like we were family. We were in and out in record time. We did some checking before we made the trip and was surprised to find out that they have one of the best tire deals around. We will be making the drive for even a simple oil change from now own

Went to this BigO to have my tires rotated and see what condition my brakes were in. They charged me $39 to rotate and balance tires and then told me that I needed all 4 brake pads and rotors. He knew I wasn't going to have the work done that day as I didn't have the time so I asked for a quote. He refused to give me a quote on the whole job, and explained that the situation could 'change' when I returned. I asked him if my brakes and rotors could conceivably get 'better' the next day. Instead, he printed out the cost of 4 brake pads and installation. I took my car to my local auto mechanic, said nothing about what BigO said and it turned out my rear rotors were like brand new. The difference in price between BigO (almost $800 including the tire rotation, 4 pads & rotors) and my local mechanic ($530). He became irritated when I told him to put the tires back on my car and I would think about it. I WILL NEVER GO BACK TO THAT STORE AGAIN, even in emergency! Not sure if he thought he could get away with it because I am female but as soon as he refused to give me a written quote for the 4 rotors I knew something wasn't right. How sad to take advantage of people during these trying economic times......... I would give 0 stars but it won't let me publish without giving at least 1 star.... now that is sad too.