Austin's Pro Max

If could give a NO Star I would in this case! Want to start off by saying I don't typically write reviews however in this case I don't want this type of situation to happen to anyone else so I will take the time to do so. Please do not bring your vehicle to this place! I chose to go to this place only because it was between my home and my office and they had OK reviews with only some of them bad online. I took a chance, I dropped my car off here on a Thursday night so that way they can start on it Friday morning or Saturday which they're open. Friday morning I walk in to bring the keys spoke with a gentleman behind the desk and I was told that I would get a call as soon as they took a look at it. Now I brought my car in for a very specific reason and that was to have a part replaced. So I did not need anyone to take a look at it, I just needed that part replaced and had adequate money to do so. But what the hell i waited. Friday I get no call. See the car hasn't moved from its spot. Saturday I get no call, and the car still has not moved. Sunday I do a drive-by (again because this place is between my office and my home) and I see the car has moved but the window is down and the shop is closed! Luckily it didn't rain that day, however Monday forecasted rain. They are closed on Monday's!!!! I ended up having to call the Tacoma store which is open on Monday in order to have them reach out to someone in charge to get them out there to close my window before the rain started. By the time I got off of work I did see that the window was closed. Tuesday Morning upon them opening, I give a call to find out if there is any water damage and to see if any work was going to be done on my car. They stated there was no water damage and they were starting on it that day and i would get a call. Guess what didn't happen, I didn't get a call! By Wednesday morning I'm pretty upset give a call as soon as they're open and speak with a gentleman behind the desk and ask has anything been done to my car. His answer, "we're going to move some things around and start on that today and hopefully you should have it this afternoon." At this point I decided to cut my losses and let him know that I will be there to pick up my vehicle shortly. Now all this time the shop did not communicate with me, didn't state that they were behind on cars, short on employees, or upon accepting the vehicle say hey we're not going to be able to get this looked at it for a week or two. None of that happened absolutely no communication terrible customer service and I wouldn't wish that on the worst person. I will never go back to this place, as no one should!

I brought my car into the shop back in May to get my timing belt and water pump changed and very unsatisfied. I dropped off my car at 8 am, they didn't get started on my car until after 2 pm, they close at 5 pm, my car wasn't finished yet. I took my car home and started smelling burning oil, thought it might be some excess fluids burning off, but the following day I called the shop and spoke to the manager, Craig, he told me to add a quart of oil and it should be okay. So, 2 days later, I was driving on I-5 South, my head gasket. The mechanic rushed the work so he can go home and forgot to re-attach all of the hoses. When I had my car towed back, the manager acted like he didn't care and wanted to place the blame on me, luckily I had witnesses that saw my vehicle stopped running on the freeway and found the hoses unattached. They fixed the blown head gasket, but my car doesn't start properly and they never offered to even refund for the towing. They caused the problem, never apology.

I took my baby, 02 Supercharged Harley F-150 into the Spanaway store and first impression was its an awesome little shop. Then when He seen my current exhaust he didnt like the way it was set up for the new mufflers, The guy BUILT me a completely custom cat back exhaust for a long truck for 250 bucks!!! Thats crazy cheap for a complete dual exhaust cat back, Watching the guy cut and bend custom pipe by his eye sight alone was awesome and it looked and sounded incredible when It was done. Just 2 guys in there workin and man they get it done! They have earned all of my future business and I will recomend them to anyone, If they can work on a 40 thousand dollar 500 hp truck, they can work on anything! Great shop, great mechanics, Period!!