Acme Locksmith Mesa Location

When Alex showed up I told him that the front door dead bolt still functioned, but I had pulled the lock apart and a piece of flat spring steel was laying loose under the lock mechanism. And I found the dead bolt turned with no resistance instead of "snapping or clicking solidly into place like other dead bolts. "It works OK", said Alex when he checked it. "Yes, It does seem to work" said I, then I told Alex about the loose piece of spring-steel and my concern with the feel of the lock. At this point other repairmen might have minimized my concern and talked my out of looking further. After all...the lock still worked. But Alex LISTENED TO HIS CUSTOMER and made my happy by going to work on the lock. It turned out that the spring steel piece had broken from it's position in the lock, changing the way the lock worked. But a search revealed there was no replacement piece in the used-parts bin of the locksmiths van. What did Alex do? Thinking out of the box, he sacrificed a lock pick from his set of tools, CUTTING THE LOCK PICK TO SIZE and inserting it into the deadbolt mechanism. Alex put the lock back together, asked me if I was satisified with the repair, wrote a fair bill for the work, and with my thanks, continued to his next job. I really appreciated the thoughtfullness that Alex put into making this customer happy. I didn't have to convince him to do the job he did (in fact, I was pretty quiet about it). I was surprised that he "tuned in" so well. Alex did 2 things well...how he did the job and....how he "tuned" to the customer. Nice job. Thanks, Alex. Larry G.... Avondale, AZ....October 1, 2010

I called for service to replace my dead bolt (which my key was constantly getting stuck in). I was scheduled with an appointment within one day. Sean called the day of the appointment and was extremely helpful. I wasn't sure what type of finish I wanted on my new dead bolts/door handles so my installer, Alex, called prior to coming to my house and discussed my options with me and chose a beautiful finish that looked perfect on my doors. He was so efficient, professional, and he completed the job very quickly. I would definitely recommend this company and would call them again in the future. Everyone I spoke to at this company was very friendly, helpful and extremely efficient.

I wanted to take the time to tell you how pleased I am with ACME Locksmith. I called ACME and explained I needed a re-key. In about a 1/2 hour Matt called and said he was on the way. He was at my house within a few minutes. I explained what I needed done and he went right to work. It took about an hour or so but he finished all the work including the key cutting. He also went over all the things he had to replace from the last locksmith, i.e. tumbler pins etc., that the last locksmith had done wrong. He didn't charge for this he just fix it. He also went over and educated us on locks and security features for our furture house. Will I call ACME Locksmith in the furture...You bet I will and I will be sure to ask for Matt....He's the best!!! Thanks again ACME and thanks again Matt for being professional, courteous and really caring about my families safety and security .

Alex arrived within 3 hours of me calling the office, even though I did not have an emergency. He was very fast, efficient, personable and didn't mind answering any questions I had. I'll definitely use them again.

ACME is prompt and service is great! Aaron went out of his way to make our office stay at a normal speed and went the extra mile to get the "perfect" keys made! Thanks so much, will call if we need anything else!