Tuel Jewelers

When I picked my wedding bands today, and asked about the leftover gold that I was suppose to get back based upon weight and the calculations done by the original lady , the owners daughter was so rude calling me names repeatedly , how dare I ask about the leftover gold , bullying me and reducing me to tears. She continued to insult me with names and told me to never come back to her store . I left the store shaking and crying . The owners daughter needs help and should not be at the counter abusing costumes like that . This is so sad and so unprofessional . I will never ,ever return there knowing that this woman might be there and abuse their clients. She needs help.

They were EXTREMELY RUDE to me without provocation. My watch needed to be serviced with them for a few days so I asked for a receipt, which they had not offered me. Seems logical to me to get a receipt when leaving a $1,000 watch. Before leaving, I reviewed the receipt and politely asked a question about it. The manager/owner came over and tore up the receipt and very rudely told me they didn't want to service my watch any more. I was dumbfounded because things seemed pleasant until then. I tried pacify the shopkeeper but she just kept rudely telling me that I had been too picky and to take my business elsewhere. They did me a big favor because I found more reputable jewelers afterwards. Others were not surprised about my experience at Tuel and had horror stories of their own. There are far friendlier and more reputable shops in Charlottesville.

I went to Tuel jewlers to look for a pocket watch to give my fiance for his graduation from law school because they had come highly recommended as a well-respected, family-owned business.
I was greeted with warm hospitality. I was impressed by their selection and quality. They not only helped me find what I was looking for, but also engraved the watch so that it would be extra special.
I will definitely be back!