Planet Bike

The bike mechanic is really cool and fantastic. He was able to assemble a bike for me that is of high quality and standards.

Planet Bike has some great bikes at fairly decent prices. The only issues I've had have been with Carlos, the manager. I took my bike in for a warranty repair job for a broken derailleur hanger. The sales staff was courteous enough--at first; however, the manager questioned the damage--actually, he short of insinuated that I did something to cause the damage to the bike. \t\n\t\nOur discussion got very loud and heated. Despite my best attempt to explain to Carlos that the hanger, "just simply broke," he continued to cross examine me as if I weren't being forthright. Carlos and PB employees relunctantly repaired the bike (albeit didn't complete the job--they left the plastic guard between the spokes and the cassette out of alignment). \t\n\t\nAfter the repair (yet to be determined if they did a quality repair), the counter manager (not sure of his name, but has tats and a shaved head), felt compelled to point out some abrasions on the damaged piece--as if he's some forensic expert. The abrasions were caused when the hanger broke and the derailleur rattled against the spokes and the body of the bike.\t\n\t\nPlain and simple, the bike's derailleur hanger broke causing the derailleur to rattle around the spokes and the bike's frame. For the manager and his staff to question my intent, integrity and veracity was completely uncalled for and unprofessional.\t\n\t\nI am not a vindictive person, but for what it's worth, I will never shop at any Planet Bike location nor will I have my bikes serviced at their locations. I would much rather pay a few extra dollar and deal with professionals than skimp on customer service. \t\n\t\nI will not recommend this place to any of my cycling friends, but will suggest they take their business to a more reputable dealer. \t\n\t\np.s. I think some of the other reviews corraborate my thoughts and opinions.

I tried every single bike shop in San Antonio, they all know that I came in. I heard these ignorant people told me about Planet BIke so I went there. As soon as I walked in, I was warmly greeted and saw the biggest inventory in my life of any bike shop. I was looking for something for myself and something for my son. Other places wanted me to buy what they wanted to sell me, not what I wanted. I asked many questions and showed me all the bikes that would suit our needs, even letting me and my son try them all! I don't know what other people are saying, but they have good prices, good service, and great inventory! I would recommend this place to anyone.