Where do you need Auto Dealers ?


Is this your business? Claim your business

Passport Mini of Alexandria

Reviews 1
703-751-4630
38.828528 -77.110747

About Passport Mini of Alexandria

Passport Mini of Alexandria is located at 4660 Kenmore Ave Ste 400, Alexandria, VA. This business specializes in Auto Dealers and Auto Parts and has 1 review(s) with a star rating of 1.0.

Write a review or message for Passport Mini of Alexandria

Rate:

Reviews about Passport Mini of Alexandria

PHayes91378

No remorse...

On Wednesday, May 22nd, I purchased a 2014 Mercedes C300 from Mini of Alexandria at 5990 Duke Street, Alexandria VA. It seemed to be a great deal. The car had less than 25k miles and was reasonably priced. I worked with Matt who came across as a great salesman and seemed to be genuine. He even mentioned they always sell great used vehicles because they want great reviews and returning customers. About 4 days after purchasing the vehicle (no warranty was included because they are not a certified Mercedes dealer), I took it to a certified Mercedes dealer who said that the car was in excellent condition overall but had a leak in the engine. A leak that was there for a while based on the residue. I immediately took the vehicle back to Mini of Alexandria to look into the concern. I was told that they would not repair it because it would not have passed inspection if it was previously damaged and they do not honor the standard 5 day return policy in VA. The Mercedes dealer service center made it clear that an engine leak would not have stopped the car from passing inspection so in my opinion Mini of Alexandria failed to effectively diagnose the car prior to its sale (or they did not reveal the repair needed). Ultimately I was stuck with a $1500 repair on a newly purchased car with no remorse from Matt or anyone else at Mini of Alexandria. They even refused to look at the car to access the damage. My advice is to stay clear of this dealer. Once they get your money they do not care about anything that follows. It was very disappointing that they did not do more to assist as it was apparent that the leak was old due to the residue. I'm thankful that it wasnt an overly expensive issue and that I can get it resolved but suppose the repair was more extensive? I plan to seek legal counsel forrestitution as this entire situation is unfair. Do not go to Mini of Alexandria if you want a reputable dealer.

By

Ask A Merchant

Ask a Question
&
Browse answers